Privacy Policy | New Jersey Rush

New Jersey Rush Process Serving ("New Jersey Rush," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, client portal, and services. By using our website or engaging our services, you agree to the practices described in this policy.

1. How We Collect Your Personal Information

We collect personal information through a variety of methods, including:

Website forms — when you submit a service request, create a client portal account, or use our contact form.
Cookies and tracking technologies — our website uses cookies, pixels, and similar technologies to recognize your browser, remember preferences, and understand how visitors use our site. You can manage cookie preferences through your browser settings.
Email correspondence — when you send us an email or respond to one of our messages.
Telephone and SMS communications — when you call our office, leave a voicemail, or exchange text messages with us.
Client portal activity — when you log in, upload documents, or interact with your case dashboard.
Offline interactions — when you provide information in person, at court proceedings, or through mailed documents.
Third-party sources — we may receive information from attorneys, law firms, or other parties involved in a legal matter on your behalf.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Identity information — full name, professional title, and company or firm name.
Contact information — email address, phone number, mailing address, and fax number.
Case and service details — names of parties to be served, service addresses, court case numbers, document types, and special instructions.
Financial information — credit or debit card details and billing address, processed securely through our payment processor (Stripe). We do not store full card numbers on our servers.
Account credentials — email and password used to access the client portal.
Technical and device information — IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
Communications content — the content of emails, text messages, voicemails, and phone calls related to your service requests.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

Service fulfillment — to execute process serving requests, file court documents, perform skip tracing, and deliver litigation support services.
Case management — to maintain service records, generate affidavits of service, and provide proof-of-service documentation.
Client communication — to provide case status updates, scheduling confirmations, invoices, and customer support via email, phone, or SMS.
Account administration — to create and manage your client portal account, authenticate your identity, and process payments.
Website improvement — to analyze how visitors use our site, diagnose technical issues, and improve the user experience.
Marketing communications — to send occasional updates about our services, promotions, or industry news. You may opt out at any time.
Legal compliance — to comply with applicable laws, court orders, and regulatory requirements.
Fraud prevention and security — to protect against unauthorized access, misuse, or illegal activity.

4. How, Why, and What Personal Information We Share with Third Parties

We do not sell your personal information. We may share specific categories of information with the following types of third parties, solely as needed to operate our business and deliver our services:

Payment processors (Stripe) — we share billing and payment information to securely process transactions. Stripe handles your payment data under its own Privacy Policy.
Telecommunications providers (RingCentral) — phone numbers and call/text details are processed through RingCentral to facilitate business calls, voicemail, and SMS. See the RingCentral Privacy Notice.
Cloud hosting and infrastructure — we use cloud-based platforms to host our website and securely store data.
Email delivery services — we use third-party email platforms to send transactional and service-related communications.
Analytics providers — we use website analytics tools that collect anonymized usage data (e.g., pages visited, traffic sources) to help us improve our site.
Legal and regulatory authorities — we may disclose information when required by law, court order, subpoena, or other legal process, or to protect the rights and safety of our business and clients.
Affiliated process servers — when we coordinate with independent process servers or affiliates to complete a service attempt, we share relevant case details and service addresses necessary to carry out the assignment.

All third-party service providers are contractually obligated to protect your data, maintain confidentiality, and use it only for the purposes for which it was shared.

5. Mobile Opt-In, SMS Consent, and Phone Number Privacy

By providing your phone number to New Jersey Rush, you consent to receiving calls and text messages related to your service requests, case status updates, and scheduling coordination. Message and data rates may apply. You may opt out of non-essential communications at any time by contacting us or replying STOP to any SMS message.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, and collect usage data. We use:

Essential cookies — required for core website functionality such as authentication and session management.
Analytics cookies — help us understand how visitors interact with our site so we can improve content and performance.

You can control or disable cookies through your browser settings. Disabling certain cookies may limit some features of our website.

7. Data Security

We implement industry-standard security measures to protect your personal information. All sensitive data is encrypted in transit (TLS/SSL) and at rest. Access to case files and client data is restricted to authorized personnel and assigned process servers. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your information.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Service records and affidavits are maintained in compliance with New Jersey court rules and applicable record-keeping requirements. You may request deletion of your personal data by contacting us, subject to our legal retention obligations.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you.
Correction — request that we correct inaccurate or incomplete data.
Deletion — request that we delete your personal information, subject to legal retention requirements.
Opt-out of marketing — unsubscribe from promotional emails or reply STOP to SMS marketing messages at any time.
Cookie preferences — manage or disable cookies through your browser settings.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

10. Legal Compliance

As a legal services provider, we maintain records in compliance with New Jersey court rules and applicable state and federal regulations. We may disclose information as required by law, court order, or legal process.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise any of your rights, please contact us: